TERMS + CONDITIONS
EXHIBITORS – Thanks for reviewing the below T+Cs before sending payment + confirming your booking.
VISITORS – Thanks for reviewing the below T+Cs before attending one of our events.
(Questions? Visit our FAQs page.)
BOOKING PROCESS
i) If your application has been successful, we’ll let you know via email.
ii) Email notification of a successful application is never a booking confirmation; bookings are only ever confirmed once payment has been received – no exceptions.
iii) While we always provide a payment deadline to successful applicants – however, because we usually receive far more high-quality applications than there are available spots, our best advice is to book asap after you’ve received notice that your application has been approved (rather than waiting until the deadline).
iv) Spots are allocated on a first come, first served basis to all successful applicants – once they’re sold out, they’re sold out.BOOKING DEADLINES
After the booking deadline stipulated in successful applicants’ ‘invitation to book’ email, unbooked spots will be opened up to the waitlist.
NOTE: We are unableto reserve pitches for successful applicants – pitches are only ever deemed as confirmed/booked upon receipt of payment.BOOKING CANCELLATIONS/AMENDMENTS
Jan-Oct events – Refunds/transfers are not available within 56 days of the start of your event weekend (i.e. Cutoff = eight (8) Fridays before, @ 11:59pm).
Nov-Dec events – Refunds/transfers are not available after 31 Aug, 11:59pm.
For confirmed bookings cancelled/altered after the designated cutoff, 100% of the pitch fee will be forfeited; for confirmed bookings cancelled/altered before the cutoff, a 25% admin fee (i.e. 25% of your paid pitch fee) per booked day cancelled will be incurred. This admin fee honours the time spent behind the scenes on admin to cancel/alter your booking. Thank you in advance for respecting our time, and for having read + understood these T+Cs before booking with us, as highlighted in your offer email.
Missed events/no-shows – If you’re unable to attend your booked event for any reason (e.g. sickness (incl. COVID-19), adverse weather, train strikes, bereavement etc.), 100% of your pitch fee will be forfeited – i.e. we’re unable to transfer your booking to another date, and no refund will be due. Again, thank you for your understanding on this.EXHIBITOR APPROVAL
Our events are carefully curated – all exhibitors (regardless of whether or not we’ve worked together before) must be pre-approved by N4MM for each event via the usual application process; if you have a friend who'd like join your event + share your pitch, please send them here to apply – any exhibitors who turn up on event day (e.g. to share a friend’s pitch) but haven’t applied + been pre-approved by N4MM will be turned away on the day. At events held at third-party venues, the venue also approves exhibitors, and may refuse or withdraw approval of any exhibitor. If approval is withdrawn for reasons that relate to the exhibitor (e.g. missing insurance or documents), we may cancel their participation without refund; otherwise, we’ll offer a refund or transfer.SPECIAL REQUESTS – EXTRA SPACE (FOR DISPLAY KIT)
For some events, you’ll be able to request extra space via application form. However, please note the following:
i) Requests are never guaranteed – they remain a request until they’ve been confirmed either way in your booking confirmation email (once payment has been sent).
ii) There are restrictions as to how much extra space is available to each pitch, as space at the venue is finite.
iii) It’s always preferable that exhibitors let us know everything they need to on their application form, but if you find after submitting that you’d like to request additional space, please email us at least 10 working days before your event – stating the footprint of the item in cm, and a description of the kit you’d like to bring – and we’ll let you know whether or not any extra space is available to you.ONLINE CONTENT + PROMOTION
i) Failure to meet required content/promo deadlines – and/or adhere the format requested – will likely result in reduced or no promotional inclusion;
ii) Participants are solely responsible for ensuring that any content they share/supply to us doesn’t infringe any third-party intellectual property rights (i.e. they must own/have permission to use any content they share/supply);
iii) We do not take responsibility for anything participating exhibitors, customers or followers (past or present) post on their own channels, either during or outside any online events.
iv) By supplying us with content (e.g. photos, product images, logos + brand names), exhibitors grant N4MM + the venue a non-exclusive, royalty-free licence to use it to promote the event + future N4MM events, including online, on social media + in print.v) Exhibitors may use the venue’s name + logo only with our prior approval, and in the way we specify.
COMPLIANCE DOCUMENTATION
Where relevant, all requested compliance documentation such as Public Liability Insurance, Employers’ Liability Insurance, Health + Safety (e.g. RAMS, PAT and/or gas certificates), all due no later than 14 days before each event. In the event that the deadline is missed without prior agreement in writing, the organiser reserves the right to cancel the exhibitor’s place without refund.ARRIVAL + SETUP
Exhibitors must arrive within the setup window communicated for their event. Late arrival/setup requests are never guaranteed to be accommodated + are entirely at the organiser’s discretion. N4 Makers' Market reserves the right to refuse entry to currently booked + future events; cancel participation in advance without refund, or reallocate pitches where:
i) an exhibitor fails to arrive + set up by the closing time of the communicated setup window;
ii) a pitch remains unoccupied for more than 60 trading minutes;
iii) late arrival would negatively impact neighbouring exhibitors, event operations, visitor experience, health + safety or the overall presentation of the market.If, exceptionally, a late arrival is permitted, exhibitors understand that:
i) access/setup restrictions may apply;
ii) no partial refund, transfer or compensation will be due.
VENUE ACCESS – At third-party venues, load-in/out times, vehicle access, security + trading hours are set by the venue + communicated in advance. Exhibitors must not pack down before the official close of the event, and must leave their pitch + surrounding area clean + clear by the end of the load-out window.YOUR DISPLAY – ADDITIONAL KIT
N4 Makers' Market supplies tables only. Use of any additional kit (e.g. clothes rails, grid mesh walls, art browsers/print racks, carousels, crates etc.) as part of your display needs to be pre-approved by us – you can let us know your requirements upon application. Signage, branding + power requirements may also need venue approval, so please include these on your application. The Health + Safety of all in attendance is paramount, so please be aware that if, on the day, any additional kit you bring – whether pre-approved or not – is blocking walkways, we’ll require it to be moved or packed away entirely. (Please also note that it’s not possible to store any bags/boxes/suitcases etc. you transport your products/setup in during the event, so please do ensure that whatever you don't need to use as part of your display can be stored under your table.)OUR REMIT
We aim to work always + only with reputable individuals/businesses/brands, but do not carry out quality control checks on what they sell. Similarly, we do not carry any stock, ever, and are entirely removed from any transactions or communications that take place between exhibitors + their customers as a result of our markets or otherwise. In the case of any concerns/complaints about quality, service or otherwise, please contact the exhibitor directly. Furthermore, we have no control over, do not guarantee + can never vouch for:
i) The quality, safety or legality of items advertised/exhibited;
ii) The truth or accuracy of listings;
iii) The ability of exhibitors to sell items/make sales of any amount;
iv) The ability of buyers to pay for items.
vi) The accuracy/truthfulness/validity of customers'/followers’ identities or the information they provide to exhibitors/us, or that which they post on their own profiles.
vii) The safety of equipment (e.g. tables) supplied to any exhibitor at any event; it is the sole responsibility of exhibitors to check any equipment supplied before using it and – if there are any safety concerns – these must be made known to the organiser immediately.LIABILITY + INDEMNITY
i) Exhibitors are solely responsible for their stock, display, kit, helpers + staff, and for the safety + legality of what they sell.
ii) Exhibitors are liable for any loss of or damage to the venue, its furniture or property, or other exhibitors’ or visitors’ property, caused by them, their staff, helpers or kit. We (or the venue) may inspect pitches before + after each event to record any damage (fair wear + tear excluded), and exhibitors will be liable for the cost of putting it right.
iii) Exhibitors will indemnify N4MM, the venue operator, and their respective owners, landlords, staff + representatives (the Indemnitees) against any claims, losses, damages + expenses arising out of the exhibitor’s negligence, misconduct or breach of these T+Cs (or that of their staff or helpers).
iv) Nothing in these T+Cs limits any liability for death or personal injury caused by negligence, fraud, or anything else that can’t legally be limited.
v) Otherwise, we aren’t liable to exhibitors – whether in contract, tort (including negligence) or otherwise – for any loss of revenue, profit, sales, goodwill or business, or any indirect or consequential loss, and our total liability to any exhibitor for an event is limited to the pitch fee paid for that event.
vi) The Indemnitees can enforce this clause under the Contracts (Rights of Third Parties) Act 1999; no one else has third-party rights under these T+Cs.VENUE RULES + ON-SITE INSTRUCTIONS
i) At events held at third-party venues, exhibitors must follow the venue’s rules, policies + accreditation process (where applicable), as notified to them in writing before the event. We’ll share these in advance after booking.
ii) Any later changes will be notified in writing with reasonable notice, and won’t apply to exhibitors already booked unless required by law or Health + Safety.
iii) Exhibitors must follow reasonable instructions from N4 Makers’ Market, venue staff + security on the day, including on Health + Safety, fire safety, access + conduct.
iv) Where an exhibitor doesn’t comply, we or the venue reserves the right to refuse entry, remove them from the event, or cancel their participation without refund.DATA SHARING
i) By booking, exhibitors agree that we may share their business name, general product information, compliance documents (e.g. insurance, Health + Safety, food hygiene certificates etc.), vehicle registration numbers (for venue access) with the venue operator where needed to approve, accredit + manage them at events.
ii) Shared information will be used only to run the event, and handled in line with our PRIVACY POLICY + UK data protection law.
iii) Where exhibitors provide personal information (i.e. names and/or vehicle registrations for venue access) about staff and/or helpers, they confirm we’re entitled to share it.CONDUCT
We + our community actively reject any form of explicit or implicit forms of racism, ableism, sexism, ageism, homophobia, transphobia, fatphobia, hatred, and discrimination, prejudice or bias of ANY kind. We reserve the right to revoke the place of (or refuse access to) anyone infringing these values immediately, without notice or refund.COMPLIANCE
Exhibitors take full responsibility for ensuring their products + trading adhere fully to all laws + regulations that apply, including (where relevant) product safety + trading standards rules, food hygiene registration, food information, labelling + allergen rules, and any licences/permits required.Food + drink exhibitors must be approved in advance by us + the venue, and must provide menus, allergen + dietary information when asked. Some venues have an exclusive food provider, so additional food exhibitors can only trade with the venue’s prior approval.
CANCELLED EVENTS
i) VENUE-SIDE CANCELLATIONS – If an event is cancelled, suspended, shortened or moved because the venue decides to do so, or ends or suspends our agreement with it (other than due to the exhibitor’s own breach), we’ll offer either a transfer to a rescheduled/future N4MM event (subject to availability) or a refund of their pitch fee, at our discretion. We’ll confirm via email.ii) CIRCUMSTANCES BEYOND ANYONE’S CONTROL – If an event must be cancelled, suspended, shortened, moved or rescheduled for reasons genuinely beyond our reasonable control (including but not limited to severe weather, fire, flood, power/utility failure, public emergencies, government restrictions or force majeure), all confirmed exhibitors will be notified as soon as possible using the contact details provided. In such circumstances, exhibitor fees are non-refundable + non-transferable.
iii) We accept no responsibility for any additional costs or losses incurred by exhibitors as a result of cancellation (e.g. travel, accommodation or stock).
REFUNDS
If, for any reason, it’s necessary to refund some or all of your pitch fee, please allow up to 5 working days for processing – we’ll always confirm via email when it’s been sent.ORGANISER DISCRETION
We reserve the right to make reasonable operational decisions in the best interests of the event, its exhibitors, visitors, staff + venues. This includes (but is not limited to) decisions relating to pitch allocation, setup requirements, health + safety, exhibitor or visitor conduct, display restrictions, late arrival, refusal of entry or cancellation of participation where necessary.
GOVERNING LAW
These T+Cs (and any dispute arising out of or in connection with them) are governed by the law of England + Wales, and the courts of England + Wales have exclusive jurisdiction.WHO WE ARE
N4 Makers Market is the trading name of Seeker Creative Ltd (company number 17260515), registered in England + Wales, registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. In these T+Cs, “N4MM”, “we”, “us” and “our” mean Seeker Creative Ltd.